• WHAT'S THE DIFFERENCE BETWEEN THE 2580 PASSWORD AND THE 1234 PASSWORD?

    There are basically 2 passwords for the phones/voicemail system:

    • Password to login to personal voicemail
      • For initial voicemail setup, the default password is 2580, you will then be required to set your own personal passcord which you will use going forward
    • Password and process to login to a physical phone:
      • Do not use your voicemail password.  The correct password is 1234 and cannot be changed.  Use this if your phone was unplugged, loses its connection, or the screen says "press login to continue" - enter your extension followed by the password 1234

     

    MY PHONE HAS NO DIALTONE – IT’S ASKING FOR A LOGIN OR PASSWORD

     

    1. Enter your extension number and press button below “Enter”
    2. Enter password 1234 and press “Enter” – WHEN ASKED FOR PASSWORD, DO NOT USE YOUR VOICEMAIL PASSWORD – THIS IS FOR THE PHYSICAL PHONE, NOT YOUR VOICEMAIL
    3. Press button below “Continue” if prompted.

     

    I’M TRYING TO GET MY VOICEMAIL BUT IT KEEPS TELLING ME ITS SOMEONE ELSE’S VOICEMAIL

     

    1. Press the message button (with envelope icon).  It will ask you for your password.  DO NOT ENTER YOUR PASSWORD NOW.
    2. Press the # sign
    3. Enter your extension
    4. NOW Enter your voicemail password

     

    MY VOICEMAIL IS LOCKED (“CONTACT ADMINISTRATOR”)

    1. Contact Help Desk.
    2. After it’s been reset, and you are prompted for your password, use 2580 as the password.
    3. You will then be prompted to change it.